Terms of Service

Last Updated: March 14, 2024

1. Acceptance of Terms

By accessing and using DACTELLE's website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Products and Services

DACTELLE provides personalized DNA jewelry products. By placing an order, you agree to:

Provide accurate and complete information for order processing
Follow all provided instructions for DNA sample collection
Use the sampling kit only as directed
Acknowledge that each product is custom-made and unique

3. DNA Sample Policy

By submitting a DNA sample, you:

Confirm you have the right to provide the sample
Understand the sample will be used only for creating your jewelry
Acknowledge that samples cannot be returned
Agree that we will destroy any remaining sample after processing

4. Order Processing and Shipping

We aim to process and ship orders within the timeframes specified on our website. However, delays may occur due to:

Custom production requirements
Sample quality issues requiring resampling
Shipping carrier delays
Other circumstances beyond our control

5. Returns and Refunds

Due to the personalized nature of our products:

All sales are final once production begins
Refunds are only available if production has not started
Sampling kits cannot be returned once opened
Defective products will be replaced at our discretion

6. Privacy and Data Protection

We take your privacy seriously. Please refer to our Privacy Policy for detailed information about how we handle your personal data and DNA samples.

7. Intellectual Property

All content on our website, including text, images, logos, and designs, is protected by copyright and other intellectual property rights owned by DACTELLE.

8. Limitation of Liability

DACTELLE shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our products or services.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of any modifications.

10. Contact Us

If you have any questions about these Terms of Service, please contact us at legal@dactelle.com